Founded in 1996, Lojacorr is a hub that connects independent insurance brokers and insurers across various sectors through a digital platform, providing access to a wide portfolio of insurance products and solutions. Today, it is the largest network of independent insurance brokers in Brazil.
companies
brokers
Brazilian states and the
Federal District
Relocating the fiscal headquarters to reduce tax burden
After successfully completing a previous project, Lojacorr once again chose Ateliware for a new challenge: optimizing the network’s fiscal operations by relocating its fiscal headquarters from Curitiba to São José dos Pinhais (SJP) to take advantage of local tax benefits.
This move aimed to improve the payment process for brokers by leveraging incentives and a more modern tax structure, resulting in greater savings for the network. However, it required overcoming several obstacles.
Transforming fiscal and accounting operations
01
Discovery
We started a Discovery process to identify which manual processes and activities within Lojacorr could be automated.
After mapping and understanding the network’s business rules, we defined the application scope, setting objectives and technical requirements to cover the entire end-to-end operation.
02
Product Concept
Next, during the Product Concept phase, we designed the screens and user flows to identify the steps with the greatest optimization potential.
After gathering the full project scope, the first approach considered was using a low-code platform to develop RPAs (Robotic Process Automation) and automate all application workflows.
03
Development
Ateliware then decided to build the entire bot architecture from scratch, creating a robust, cost-effective, and highly available integration with Lojacorr’s system—ensuring seamless reconciliation without failures.
Working side by side with Lojacorr’s internal IT team, we started with a Proof of Concept (PoC) to automate the brokerage process with a single insurance provider. Once the concept proved successful, the RPA solution was expanded to include all of Lojacorr’s partner insurers.
As a result, the entire insurance tracking process was automated. Now, policyholders can access all their contracts in a single, centralized portal.
Meanwhile, brokers can take advantage of multiple solutions, from instantly comparing quotes across all partner insurers to optimizing post-sales follow-ups. They no longer need constant client contact for tasks like contract renewals and payment delays.
Key challenges overcome by our team
Automation
Successfully automated all processes across all partner insurers within the required timeframe.
Development Time
Built the priority RPAs from scratch in record time.
Integrations
Seamlessly integrated the platform with Lojacorr’s legacy system.
Sandro Ribeiro dos Santos
Director of Technology and Operations at Rede Lojacorr
Happier clients and brokers with greater savings and efficiency in processes
The RPA platform led to increased cost savings and faster operations. Its integration with Lojacorr’s internal system optimized the entire sales and post-sales process for brokers while also improving the insured’s experience in accessing their insurance contracts.
Beyond our expertise in technology, our business-driven approach enabled Lojacorr to modernize not only through digital solutions but also by considering the tactical and strategic aspects of the network. We didn’t just deliver a project—we transformed a business. We didn’t just serve a client—we built a partnership.
1600% faster processing
A contract that used to take 16 hours to complete now takes only 1 hour.
30,000+ data points per month
RPAs handling a flow of over 30,000 data points within a month.
30% increase in efficiency
A 30% improvement in overall processing efficiency.
80+ RPAs developed
More than 80 RPAs created.
Scalable architecture
A scalable architecture capable of processing high data volumes.
End-to-end integration
Seamless integration throughout Lojacorr’s entire business lifecycle.
Inside the solution
With the implementation of automation, data extraction and processing now run 24/7 without interruptions.
The RPA management platform enables configuration, monitoring, scheduling, and tracking of automation bots. It also includes fail-safe mechanisms for handling external errors, such as potential service unavailability from insurance providers.
The algorithms were trained to interact with external pages even when facing obstacles, such as technical debt, authentication requirements, and fluctuating service availability.
- Technologies
- Back-end: Python with Django and Django REST framework
- UX Design
- UI Design
- Digital identity
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