How we use Artificial Intelligence in Votorantim's anti-fraud system
Valued at over R$ 30 billion, Votorantim is a Brazilian conglomerate with multinational operations in various sectors, including finance, cement, metals, energy, steel, and pulp and paper, among others. Founded in 1918, Votorantim has become one of the largest companies in Brazil, with a portfolio spanning 19 countries.
To develop AI-powered software to monitor and alert on potential fraudulent transactions
Votorantim’s Loss Prevention department at the Center of Excellence was already using an off-the-shelf solution for internal processes. However, they encountered challenges that couldn’t be solved with customizations alone.
It was in this context that they chose us to develop customized software that would fully meet their internal control and monitoring needs.
Thus was born Sykn, a platform that uses Artificial Intelligence to monitor all Votorantim Group companies in real-time, issuing instant alerts about suspicious fraud operations.
Irineu Camanho Neto
Loss Prevention Manager | Votorantim S.A.
The client participating in the project side-by-side with Ateliware's experts
01
Idea validation and usability research
- The first phase of the project lasted three months, with half the time dedicated to Discovery and UX Design.
- Ateliware's multidisciplinary design and development team, together with the Votorantim team, validated the idea and generated the value proposition.
- The team conducted usability research, always keeping the user at the center of the solution.
02
Technology definition, prototypes, and screens
- In the second phase, focused on UI Design and Product Concept, we analyzed and conducted proofs of concept to define the best technologies and tools.
- We developed navigable prototypes.
- We proceeded to define the screens.
03
Development and results of the telemetry solution
- In the final phase, Build, we had sufficient material for the back office development.
- The result was a fully customizable telemetry solution, using Expert Systems, Machine Learning, and Big Data.
- The system assists in the analysis and precision of information.
Inside the solution
- Artificial Intelligence
With Expert Systems, the AI can simulate the same decisions that would be made by humans. And this is the basis of the entire Sykn system.
With Machine Learning, the AI learns progressively and easily adapts to new situations, just like a human.
With Big Data, the AI can store a large amount of data to self-train and automatically improve its algorithms, for more accurate predictions and better decisions.
- Technologies
- Back-end: Elixir
- Front-end: React
- Database: PostgreSQL and Elastic
- Comprehensive coverage with unit tests
- Continuous assistance during implementation and platform improvement
- UX Design
- Benchmarking
- Product redesign
- User flow
- User journey
- Wireframes
- Prioritization
- Design backlog management
- UI Design
- Design system
- Information architecture
- Concept testing
- Low and high-fidelity prototypes
Innovative solution for fraud prevention and business management
Votorantim developed a revolutionary solution: Sykn, software that not only solved an internal challenge but also opened up possibilities for the creation of new businesses. The tool can be adapted and applied in other companies facing similar challenges, reaffirming the group’s commitment to digital transformation and innovation.
With Sykn, all company activities are now monitored online, 24 hours a day. The software uses intelligent algorithms that apply business rules and specific parameters to automatically identify potential loss scenarios. When a combination of transactions violates any of the rules – defined in a personalized way by Votorantim itself – the system issues alerts or preventive blocks before the operation is finalized, significantly increasing the security and reliability of processes.
The tool was initially implemented and tested within the Votorantim group companies, demonstrating significant results by preventing losses in the millions within a short period of time.
One of Sykn’s great differentiators is the dedicated support of process and risk specialists, in addition to intuitive management dashboards that allow real-time monitoring of all occurrences. This facilitates the identification of problems and ensures greater agility in decision-making by managers.
With Sykn, Votorantim reinforces its commitment to offering solutions that combine cutting-edge technology and operational expertise, generating value not only for the group but also for the market.
Main achievements
- Constant evolution:
The project began with a well-defined MVP and evolved naturally in an agile and efficient manner, meeting the client’s specific needs.
- Quality maintenance:
The implementation of unit tests ensured the reliability and maintenance of the code, allowing for the maintenance of a high-quality standard throughout the entire project.
- Technological update:
After 4 years of continuous development, both the back-end and front-end languages remained up-to-date, reflecting the most modern and effective practices in technology.
- Adaptation and growth:
The project stood out for its ability to adapt to changes and grow according to market demands, always staying ahead in terms of innovation and technological efficiency.
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