We were the ideal software house for Fael to solve the student experience across 650 campuses
What was the challenge
What was done
What was the result
About FAEL
Testimony
To unify communication across over 650 campuses and solve the student experience in a new digital environment. FAEL needed the know-how of a software company with a business vision to go beyond technical aspects and propose a strategic solution.
Through Discovery and Build, we deep-dived into the business to map the student journey. We validated hypotheses with prototypes and Proofs of Concept (PoCs) and built a new, 100% customized Student Portal.
The new Student Portal centralized communication and became an immediate success. The partnership with Ateliware changed FAEL's mindset, which now makes strategic decisions based on data.
FAEL is a pioneering Distance Learning (EAD) institution, with 650 campuses in Brazil.
“For us, it wasn’t just a project, but a whole process of developing mindset and technology, a change in the way we conduct initiatives and look at the customer—gains that were only possible because of the learning Fael gained from Ateliware and the constant exchanges. Today, as a result, Fael’s technology structure is already very different from everything we produce as well.”
Case Highlights
