Service Design
Designing services that deliver results and innovative experiences requires the integration of various design, management, and process engineering skills.
Service design serves as a potent tool to either develop novel services or enhance the ones already in place.
Service design entails the task of safeguarding and organizing a business's resources. This process aids in pinpointing areas where redundant efforts occur, potentially leading to wasted employees and resources. By eliminating duplications, energy is conserved, employee efficiency is enhanced, and costs are reduced.
- Elaborating on the visual identity of the product
- Creating navigable prototypes
- Developing a full product mockup
- Applying it in mobile and web formats
- Establishing a style library and a technical application guide
- Providing usability test reports
service design at ateliware
Our process encompasses three essential phases: immersion, diagnosis, and recommendation. It is carried out in a co-creative manner, meaning that your company is actively involved in all decision-making processes and actively participates in the creative ideation process.
Immersion
Process mapping, research, and observations of the company's current context are conducted as part of our methodology.
Diagnosis
Our approach involves comprehensively understanding the problems and identifying their root causes, while also exploring potential new opportunities.
Recommendations
We present suggestions for improvement that are rooted in expert analysis.
what our amazing clients say about us
To us, it wasn’t just another project, but an entire process of change. We developed not only a new technology, but a new mindset. We changed the way we conduct our innovation initiatives and the way we look at our clients. These gains were possible because of the constant knowledge reciprocity we had with ateliware. Nowadays, thanks to this partnership, not only Fael’s technological structure is quite different from what it used to be, but also everything we do is too.
Isis Marcelino | Software Development Director FAEL
"Ateliware’s great triumph is not only their technical quality, but also having a very clear vision of how to start a business with technology. Ateliware’s challenging questions made all the difference and Bcredi’s launch would not be the same without their participation.”
Maria Teresa Fornea | Bcredi's Co-Founder
“I found ateliware to be more than a supplier, ateliware is our partner. The partnership is so profound that ateliware is Pipefy’s co-founder and is responsible for putting the product’s MVP on its feet, allowing us to take higher and higher flights."
Alessio Alionço | Pipefy's Founder & CEO
"The challenge of an agile project is to align our daily expectations with the final objective of the project each week or delivery cycle. Ateliware's strength was depth with which they understood the project and the objective of the product, to then be able to suggest the appropriate technical architecture for the development. The experience of creating a product with them has been intense from the point of view of client participation, and innovative in the way of looking at the life cycle of a project".
Irineu Caminho Neto | Loss Prevention Manager at Votorantim S.A.
“Agrofel is now on another level of business continuity, solidity, data security and market differentiation because of the business management solution we implemented. We had high expectations of growth and we were looking for partners who were also growing in technology, so we chose Microsoft and ateliware ”.
Jair Becker | Agrofel’s Director of Information Technology
"We chose ateliware based on it’s high market reference, the visibility we had of the projects they developed and also for being a company known for working on disruptive and innovative solutions. In summary, we had a great cultural fit, which was confirmed throughout the execution of the project"
Rodrigo Fávero | CTO MatrixCargo
To us, it wasn’t just another project, but an entire process of change. We developed not only a new technology, but a new mindset. We changed the way we conduct our innovation initiatives and the way we look at our clients. These gains were possible because of the constant knowledge reciprocity we had with ateliware. Nowadays, thanks to this partnership, not only Fael’s technological structure is quite different from what it used to be, but also everything we do is too.
Isis Marcelino | Software Development Director FAEL
"Ateliware’s great triumph is not only their technical quality, but also having a very clear vision of how to start a business with technology. Ateliware’s challenging questions made all the difference and Bcredi’s launch would not be the same without their participation.”
Maria Teresa Fornea | Bcredi's Co-Founder
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other services
We work on building high-fidelity mockups, linked to navigation and interaction flows, business rules, and use cases.
Create an identity for your product that fits your brand with its own unique communication style.